Client Background
A growing eCommerce store in Texas was thriving with daily sales but their customer support team couldn’t keep up. Dozens of WhatsApp and website chat messages came in every hour, especially after office hours. Missed replies led to lost sales and frustrated customers.
The business owners wanted a way to respond instantly even while they slept without hiring more staff.
⚠️ Challenge
- Missed messages after 6 p.m. due to limited support hours
- No centralized system to track or assign conversations
- Repetitive product and order-related questions taking up hours
- Low customer satisfaction because of delayed replies
They needed an always-available, intelligent chatbot that could handle basic queries, route tickets to the right team, and maintain a human touch.
💡 Solution
VibeCatalyst.us deployed Chatwoot, an open-source customer engagement platform, integrated with OpenAI to create a smart, 24/7 virtual assistant.
The new setup included:
- AI-powered auto-replies trained on FAQs, policies, and product data
- Ticket tagging and prioritization for faster resolution
- WhatsApp and web chat integration for unified communication
- Real-time analytics dashboards to track response time and satisfaction
Now, customers receive instant responses any time of the day and agents step in only when needed.
⚙️ Implementation
VibeCatalyst hosted Chatwoot on a secure, SSL-enabled server with:
- Automated daily backups for reliability
- Performance optimization using LiteSpeed tools
- Analytics dashboards for monitoring AI accuracy and response metrics
Setup and training were completed in under a week, with minimal downtime.
🚀 Results
After just one month of using the new AI chatbot:
✅ 100% message response rate no more missed inquiries
✅ 40% reduction in human support workload
✅ Faster order confirmations and returns handling
✅ Higher customer satisfaction and repeat purchases
💬 Client Feedback
“We were losing customers every night because no one was available to answer. Now, our chatbot replies instantly and it even sounds natural. It’s like having an extra employee who never sleeps.”
James T., eCommerce Store Owner, Texas
💼 Ready to Offer 24/7 Smart Support?
Stop losing customers after hours.
👉 Let VibeCatalyst.us set up your own AI chatbot with Chatwoot + OpenAI integration!
Affordable, secure, and ready within days so your store can stay responsive 24/7.